Where do you get your produce from?
As our name implies, wherever possible we source our produce from locally selected suppliers. When local isn't available for any reason, we use regional and then UK produce to fill the gap whenever possible. Some items, for example bananas and oranges, aren't grown in the UK. We source these lines either directly from foreign suppliers or via trade markets using our associated companies or our wide range of expert contacts. We hardly ever use airfreighted produce.
Is your produce fresh?
We maintain a strict quality control regime ensuring that our produce is delivered to you fresh and in great condition, just as you would expect.
What happens if I receive goods in unsatisfactory condition?
You contact us, we apologise, and then we cheerfully swap the goods you're not happy with for ones that you are happy with, or we offer you a refund.